Returns & Refunds Policy

Returns & Refunds Policy for Direct Compost Solutions states what we will and won't accept for a return or refund of a product purchased.

Thank you kindly for your order — we hope you get years of satisfaction from your Compot purchase. However, if for whatever reason you are not satisfied, you may return it for a full refund, credit or exchange within 30 days of purchase (less postage), as long as the product is not damaged and in the same condition as when you purchased it.

With our range of Heritage Seeds we cannot supply a refund, though depending on the nature of your issue we may offer a replacement. There are hundreds of reasons why seeds don't sprout, and as we have no control over this process in your garden we can't guarantee an answer — but we still encourage you to let us know if your seeds didn't sprout, as this information helps us decide if the seed is still viable.

Returns — Item arrived damaged: contact us immediately for a replacement or exchange, and email us a photo of the damaged item. You changed your mind: simply return the goods undamaged and a refund (less postage) will be deposited to your card, bank account or PayPal. You can use our courier service for cheaper postage by emailing or calling us — the postage charges are deducted from the value of the original sale, so the refund only covers the cost of the goods purchased.

Return Process — Send us an email with your proof of purchase (invoice statement), then post the goods back to us using your own postage system, or use our courier service for cheaper rates if applicable. Simply request a printable label to attach to the box.

Refunds — After we receive the returned goods and inspect their condition, your refund will be processed within 7 business days. You will be notified by email once your return has been processed.

Exceptions — Sale items are final sale and cannot be returned unless they arrived damaged. Liquid products cannot be returned if opened, partly used, or tampered with in any way.

Guarantees — We believe we produce a quality product that should last over 10 years in your garden. A guarantee is given on the green virgin plastic Compots against major damage for 2 years due to a manufacturing fault under normal circumstances. We cannot guarantee the recycled Black Compots to the same standard, as they can break due to the weaker plastic used — though they will still last just as long if you look after them.

Questions — If you have any questions concerning our return policy, we can be reached via our contact form or info@compot.com.au, (+61) 07 3358 3716 (remove the first zero if calling from overseas) or +61 467 006 529.