Shipping and Delivery

Shipping & Delivery options for Direct Compost Solutions are with our Courier Service, Australia Post or Pick Up.

Options Available within Australia: $10 flat rate fee (up to 3 pots); $15 flat rate fee (7 to 15 pots); $20 flat rate fee (16 to 30 pots); free shipping for special bundles; courier service for supplements (variable); Australia Post for all seed orders; express post — please call us on 0467 006 529. If you require a signature on collection, please put a message in the "notes" section during checkout. You can add up to 6 x 1kg garden supplements, or any quantity of seeds, to an order of pots without incurring extra postage charges (Australia only). If couriers do not deliver to your address, please enter your PO Box number or local post office address as the delivery address (or your Parcel Collect number) and we'll know to book your order with Australia Post — you'll still need to tick an option under "where to leave the parcel if left unattended".

Please email or call us (0467 006 529) if you have any issues with the post so we can calculate it manually and find you the best rate.

Garden supplements: calculated with the courier API; $11.60 for 1kg supplements x 3; beyond 3 x 1kg supplements the courier API will calculate the shipping rates; pick up locally is cheapest for 10kg or more. The courier API will calculate post and offer you the three cheapest options plus one option to sign for your parcel. If you have any issues with the calculated post, please call or email us to see if we can get you a better deal.

Be aware that couriers cannot post to a PO Box number — only to a business or residential address. Australia Post accepts PO Box items, but heavy garden supplements are sent via courier and not Australia Post.

If collecting your order, either call us or book your order online and choose to pay by EFT — you can pay the invoice when you come to collect, and we deduct the postage charges off the total when you collect. Please call to place your order over the phone if you need a custom quote for a bundle not listed, or email us from the custom quote form. You can then pay by credit card over the phone or pay when you collect. +61 467 006 529.

Postage days for pots and supplements are now Tuesdays and Thursdays. Sometimes circumstances don't allow this, so your order might take another two or three days — but never more than 10 days. In all cases you can track your order with a tracking code.

All seed orders are delivered via Australia Post and usually left in your letterbox. Any large order may be posted with a courier if we find a better rate.

Excess Postage Charges — If for any reason we feel you have been overcharged for post, we send you a refund, or if the difference is small we pop something extra in your order. We process refunds on the same day we post your order, though card companies generally take around 10 days to refund you.

Heritage Seed Orders — Heritage seeds are all sent with Australia Post unless included in an order of Compots or Compot Tops. Seed postage charges: $3.80 flat rate for up to 5 packets (1 window envelope); $5.55 tracked post for 1–5 packets; $8.65 tracked post automatically charged from 5 up to 12 packets; $11.60 beyond 12–50 packets tracked post automatically applied; $18.60 beyond 50 packets.

If you have ever had lost deliveries to your address, we recommend choosing tracked postage for any seed order — we have no control over the post and do not refund seeds lost in untracked mail. We aim to post seed orders within three to five business days (every Monday, Wednesday and Friday).

Lost or Misplaced Orders — It is uncommon for a parcel to go missing, but it can happen. For Compot orders, check your tracking notice first (including your spam folder), then email or call us so we can follow up with the courier. For seed orders, tracking is available for a minimum of $5.50 at checkout for up to 5 packets.

Pick up your order — Pick-up orders can be arranged over the phone on (07) 3358 3716 or +61 467 006 529, or via the custom quote form from the shop page. Choosing to pay by EFT means you won't be charged when you place the order, so you can pay less postage costs when you collect.

Overseas Orders — If you are from overseas you can order directly from the website, email us, or fill in the Custom Quote form. PayPal is the easiest option as they handle the exchange rate for you.

Returns — If you wish to return your order please do so within 30 days. We do not cover postage costs for returning an order, nor do we refund the postage costs you paid to receive it. See our Returns and Refunds Policy for more detail.

Unforeseen issues — Any other postage issues outside of what is written here will be dealt with as they arise. We thank you kindly for supporting our business. — Victoria Brun, +61 467 006 529