Shipping and Delivery
Shipping & Delivery options for Direct Compost Solutions are with either our Courier Service, Australia Post or Pick Up. As a small business, we offer you a range of shipping options through a Courier Company called Transdirect.
When you enter your postcode in the checkout page you will be presented with a number of choices.
It is up to you who you choose as your preferred courier (and delivery options), or Australia Post. Postage rates can vary considerably depending on where you live. The new updated shipping process should provide you with the three cheapest options to post (and one signature option). You can choose any option you like. But be aware that the couriers cannot post to a PO BOX number, only to a business or residential address. Australia Post accept PO BOX items.
You may choose to collect your order. Either call us or book your order on line but choose to pay by EFT. Don’t pay the invoice till you come to collect your order. We deduct the postage charges off the total of your order when you collect. This just gives me very clear instructions on what you are ordering, so I make less mistakes. Please call to place your order over the phone if you need a custom quote for a bundle not listed. You can then pay by credit card over the phone or pay when you collect your order. 0467 006 529
We try to post orders every day or every two days. Sometimes circumstances don’t allow this so your order might take another two or three days. But it will never be more than 10 days. After that we are reliant on the postal services to deliver. We have no control over the post. In all cases you can track your order with a tracking code for any DCS products. For seeds the option your choose will determines whether you can track or not track your seed orders.
In almost all areas it costs the same to post one Compot as it does to post three. So make the most of your postage and order three, especially if you are more than a one-person household. After three pots the postage rates increase but will stay roughly the same up to 14 Compots for most areas. To check the cost of your postage choose the bundle you would like to purchase. Follow the check out procedure to the point where you type in your postcode. Wait for the postage options to appear to see the choices of postage options and costs.
Do not proceed any further. Now go back to choose a different bundle and re-enter your postcode. Now you can now see what the difference in postage is between different bundles. Make sure you clear your cart first before choosing a different bundle. If you find it too complicated, please let us help you by emailing us or calling us (07) 3358 3716. Sometimes you might live in a remote town where none of the courier companies have a service in that area. This means you may have to choose Australia Post. Their charges may be excessive also. In this instance, you can call us or email us so I can offer you a better solution or discount. We want everyone to enjoy the Compots so we want to help you enjoy them too. (07) 3358 3716 or 0467 006 529.
Postage rates are too high
If any order is over $25.00 we always consider if we can offer you a better deal. Sometimes when testing several bundles to calculate postage costs, the calculator may not reset and charges you double the post. This is rare but it can happen. We will always give you a refund in these circumstances. Any circumstances where we get a cheaper postage rate we will refund you for the difference. Or we may just pop something extra in your order to cover the extra postage costs.
Some people prefer to swap the refund for 1kg of Garden Supplements or Seeds in lieu of the refund. The choice is yours depending on the size of the refund. We process refunds on the same day we post your order. However the credit card companies generally take around 10 days to refund you. Or I might add something extra to your order. This depends if the difference is small between what you paid and what the cost actually was. Either way I try to make this a benefit to you.
Heritage Seed Orders
Heritage seeds are all sent with Australia Post unless included in an order of Compots or Compot Tops. Currently we charge $2.40 for every 5 packet of seeds. Once you hit 11 packets you will automatically get a tracked envelope for $5.40 up to 15 packets of seeds. Thus you can get two envelopes of 10 of packets of seeds (5 to each envelope). Or you can choose the “Tracked” postage option. If you have ever had lost deliveries to your address I recommend you chose the tracked postage option. We have no control over the post and do not refund seeds lost in the mail. Australia Post have never lost any tracked orders to date
Beyond 15 packets – From 15 to 30 seeds the website will charge you $10.60 for a tracked padded parcel. From 30 – 50 packets the website will charge you $18.60. Please email us if you wish to use another option. A very large order can sometimes work out cheaper to send it by courier. Preparing a seed order can take time depending on the size of the order. We aim to post your order within three to five business days, typically every other day. However, this is sometimes not possible. Were possible we contact you and let you know accordingly. Or you can call us if you have any queries or questions on (07) 3358 3716 or 0467 006 529.
Because ABSeeds site now offers better tracking options in a tracked envelope, more people are using this option. It is now impossible for us to send everyone their tracking number. However if you parcel does not arrive you are welcome to request the number. Then we will email you the tracking number.
Most orders arrive with in a week. We have no control over the post. And they have non control over extenuating circumstances such as flood, fires, lockdowns, holiday spending or something else. Your order could potentially take more than a week to get to you. Please email us of this late delivery so we can check the tracking if you choose to track your order. We may need to place a query to Australia Post if delivery is 1 to 3 months overdue.
If you do not choose tracking there is no way for anyone to know where your order is. You must then rely on Australia Post to deliver. You can lodge a query with Australia Post to find your lost parcel only if you chose the “Tracked” option. So please consider your postage situation.
Unfortunately we do not give refunds on orders lost in the mail. If you think your address has had postage issues in the past then please choose the “tracking option”. After 10 packets the website will automatically charge for tracked post according to the number of seeds you ordered. Up to 10 packets you have the choice of regular post or tracked post. You can chose this option during checkout. We cannot track regular post.
Lost or Misplaced Orders
It is not common for a parcel to go missing but it can happen from time to time. For Compot orders check your tracking notice first (check your spam folder). Find out what stage of the delivery process your order is at. Then email or call us so we can follow up with the courier service. I believe you have an option to send a query to the courier yourself. If not sure about this we will send the query for you.
Finding the parcel does take quite a few days. When the courier cannot deliver the parcel we receive a notification, then contact you. In some cases, the courier service may ask for a redirection or rebooking fee. If the error was on our part we pay for the redirection or rebooking fee. So please make sure we have the correct postal address.
Seed orders sent via Australia Post very rarely go missing. We charge $2.40 for every packet of 5 seeds. If you purchased 15 packets the post will automatically charge you $5.90 for tracked post. Larger orders will go in a larger padded package and are charged accordingly. You can choose to have any order of seeds tracked for a minimum of $5.90 on the check out page. Personally I don’t think it is worth paying $5.90 for only 1 to 5 packets of seeds. But it is your choice. The option is there if you wish your order to be tracked. To date Australia Post have not lost one order. If they are undeliverable they will be returned to us where we will contact you for further instructions. The return process can take up to 3 months. This can be quite frustrating so a little patience is required here.
Sometimes extenuating circumstances can affect the delivery of your order. EG. covid lockdowns, fires or floods etc. This may cause temporary delays but you will get your order as soon as is humanly possible. Again, a little more patience is required in these difficult time. But be aware the postal services are all doing the best they can.
Pick up your order
The shopping cart system only allows for postal service orders to be handled online. By choosing to pay by EFT (Electronic Funds Transfer) you will not be charged when you place the order. Thus you can pay when you pickup your order less postage costs.
To arrange a time to collect that suits both parties. Email, text or call 0467 006 529 or call (07) 3358 3716
If you booked and paid for your order online, but then decide to collect, we can cancel the courier service. You must call us as soon as possible and a refund for the post will be given.
Even though you paid online for postage, the service is not actually paid for till we book the courier. This gives you a window of opportunity to cancel the courier. Please call or email as soon as possible on (07) 3358 3716 or 0467 006 529. Once the notification for the courier service has been received you need to notify us immediately to cancel the courier. Otherwise your parcel may be collected before you cancel. At this point in time it is pointless to cancel the courier. The courier usually comes before midday so you have till 9am on the day of collection to cancel. However it is best to do it the night before so I have plenty of notice to cancel the courier.
If you are from overseas you can email us if you are interested in purchasing the Compot. Or fill in a the Custom Quote form. We then email you a list of postage options currently available. If happy with the postage options we fill the order and send you an invoice with options to pay. I think pay pal is the easiest option. They do the exchange rate for you. All you have to do is click the option “Pay in AUD” and they will do the rest. If you don’t have a Pay Pal account you can make a “One Off” credit card payment with them. Your order goes in the mail as soon as we receive payment. We then email you a tracking number that you can track on the Australia Post website.
Any other postage issues outside of what is written in this list will be dealt with as they arise. We thank you kindly for supporting our business and hope you get as much enjoyment from the Compot or other products, as we do. Remember to call if you can’t work something out. 0467 009 529 – Victoria Brun