Shipping and Delivery
Shipping & Delivery options for Direct Compost Solutions are with either our Courier Service, Australia Post or Pick Up. As a small business, we offer you a range of shipping options through a Courier Company called Transdirect.
Currrently we are offering $10.00 flat rate shipping for all Compot bundles. You can add up to 3 x 1kg garden supplements and any quantity of seeds to this order without incuring extra postage charges. Once you go beyound 15 pots the post changes to $20.00.
We are not certain how this will work so if you have any issues with the calculated post, please email or call us (0467 006 529) and we can calulate it manually to find you the best rate which ever is cheaper or equal to $10.00.
Garden supplements above the 1kg bunldes are expensive to post. For these items the courier API will calculate post and offer you the three cheapest options and one option to sign for your parcel. Again if you have any issues with the calculated post please call or email us and see if we can’t get you a better deal.
For the Courier Calculated post, when you enter your postcode in the checkout page you will be presented with the number of choices.
It is up to you who you choose as your preferred courier (and delivery options), or Australia Post. Postage rates can vary considerably depending on where you live. The new updated shipping process should provide you with the three cheapest options to post (and one signature option). You can choose any option you like. But be aware that the couriers cannot post to a PO BOX number, only to a business or residential address. Australia Post accept PO BOX items.
Sometimes we choose a different courier to the one you chose depending on how reliable they are at the time, so your order is not sitting here waiting for collection. Any extra costs for this we cover.
You may choose to collect your order. Either call us or book your order online but choose to pay by EFT. Don’t pay the invoice till you come to collect your order. We deduct the postage charges off the total of your order when you collect. This just gives me very clear instructions on what you are ordering, so I make less mistakes. Please call to place your order over the phone if you need a custom quote for a bundle not listed. Or email us from the custom quote form. You can then pay by credit card over the phone or pay when you collect your order. +61 467 006 529
We try to post orders every day or every two days. Sometimes circumstances don’t allow this so your order might take another two or three days. But it will never be more than 10 days. After that we are reliant on the postal services to deliver. We have no control over the post. In all cases you can track your order with a tracking code for any DCS products. For seeds the option you choose will determine whether you can track or not track your seed orders.
All seed orders are delivered via Australia Post unless it is a large order and we find it is cheaper to post with a couier. Either way we choose the best option for you.
With garden supplements you can check the post rate by following the check out procedure to the point where you type in your postcode. Wait for the postage options to appear to see the choices of postage options and costs.
Do not proceed any further. Now go back to choose a different bundle and re-enter your order. You can now see what the difference in postage is between different sizes of garden supplements. Make sure you clear your cart first before choosing a different bundle. If you find it too complicated, please let us help you by emailing us or calling us (07) 3358 3716. Sometimes you might live in a remote town where none of the courier companies have a service in that area. This means you may have to choose Australia Post. Their charges may be excessive also. In this instance, you can call us or email us so I can offer you a better solution or discount. We want everyone to enjoy our products so we want to help you enjoy them too. (07) 3358 3716 or +61 467 006 529.
Postage rates are too high
Currently we offer a flat rate of post of $10.00. This is just a trial at present to see if it works better for anyone ordering Compots. if you are not happy with the order costs please call us and see if we can offer you a better deal.
Garden supplements are now the only items charged at courier rates. You can ckeck the cost of post by testing several bundles. Be aware the calculator can make mistakes and charge you double the post. This is rare but it can happen. We will always give you a refund in these circumstances. Any circumstances where we get a cheaper postage rate we will refund you for the difference. Or we may just pop something extra in your order to cover the extra postage costs if the difference is small.
Some people prefer to swap the refund for 1kg of Garden Supplements or Seeds in lieu of the refund. The choice is yours depending on the size of the refund. We process refunds on the same day we post your order. However the credit card companies generally take around 10 days to refund you. Whatever the post we try to ensure you get the benefit of cheaper post or a refund.
Heritage Seed Orders
Heritage seeds are all sent with Australia Post unless included in an order of Compots or Compot Tops. Australia Post have increased their charges as of 1st April 2024. Unfortunately we have had to increase our charges accordinly.
Currently we charge $3.40 for every 5 packet of seeds so $6.80 for 10. Once you hit 11 packets you will automatically get a tracked envelope for $6.90 up to 15 packets of seeds. Or you can choose the “Tracked” postage option. If you have ever had lost deliveries to your address I recommend you chose the tracked postage option if purchasing less than 11 packets of seeds. We have no control over the post and do not refund seeds lost in the mail. Australia Post have never lost any tracked orders to date
Beyond 15 packets – From 15 to 50 seeds the website will charge you $11.60 for a tracked padded parcel. Over 50 packets the website will charge you $18.60 unless we can find a cheaper rate with a courier. Please email us if you wish to use another option. A very large order can sometimes work out cheaper to send it by courier.
Preparing a seed order can take time depending on the size of the order. We aim to post your order within three to five business days, typically every other day. However, this is sometimes not possible. If not possible we contact you and let you know accordingly. Or you can call us if you have any queries or questions on (07) 3358 3716 or +61 467 006 529.
Because ABSeeds site now offers better tracking options in a tracked envelope, more people are using this option. We try to take a photo of your tracking number and email it to you after your seeds are posted. If we get too busy this may not always happen. But you can always email us for your tracking details if we are limited for time and did not email you the tracking details.
Most orders arrive within a week. We have no control over the post. And they have no control over extenuating circumstances such as flood, fires, lockdowns, holiday spending or something else. Your order could potentially take more than a week to get to you. Please email us of this late delivery so we can check the tracking if you choose to track your order.
We may need to place a query to Australia Post if delivery is 1 to 3 months overdue.
If you do not choose tracking, there is no way for anyone to know where your order is. You must then rely on Australia Post to deliver. You can lodge a query with Australia Post to find your lost parcel only if you chose the “Tracked” option. So please consider your postage situation.
Unfortunately we do not give refunds on orders lost in the mail that are not tracked. If you think your address has had postage issues in the past then please choose the “tracking option”. After 10 packets the website will automatically charge for tracked post according to the number of seeds you ordered. Up to 10 packets you have the choice of regular post or tracked post. You can chose this option during checkout. We cannot track regular post.
Lost or Misplaced Orders
It is not common for a parcel to go missing but it can happen from time to time. For Compot orders check your tracking notice first (check your spam folder). Find out what stage of the delivery process your order is at. Then email or call us so we can follow up with the courier service. We believe you have an option to send a query to the courier yourself. If not sure about this we will send the query for you.
Finding the parcel does take quite a few days. When the courier cannot deliver the parcel we receive a notification, then contact you. In some cases, the courier service may ask for a redirection or rebooking fee. If the error was on our part we pay for the redirection or rebooking fee. So please make sure we have the correct postal address.
Seed orders sent via Australia Post very rarely go missing. We charge $3.40 for every packet of 5 seeds. If you purchased 15 packets the post will automatically charge you $6.90 for tracked post. Larger orders will go in a larger padded package and are charged accordingly and automatically tracked. You can choose to have any order of seeds tracked for a minimum of $6.90 on the checkout page up to 15 seed packets.
Personally, I don’t think it is worth paying $6.90 for only 1 to 5 packets of seeds. But it is your choice. The option is there if you wish your order to be tracked. To date Australia Post have not lost one order. If they are undeliverable, they will be returned to us where we will contact you for further instructions. The return process can take up to 3 months. This can be quite frustrating, so a little patience is required here.
Sometimes extenuating circumstances can affect the delivery of your order. EG. covid lockdowns, fires or floods etc. This may cause temporary delays but you will get your order as soon as is humanly possible. Again, a little more patience is required in these difficult time. But be aware the postal services are all doing the best they can.
Pick up your order
Pick up orders can be placed over the phone on (07) 3358 3716 or +61 467 006 529. Or via this link to a custom quote email or from the link on the SHOP PAGE.
The shopping cart system only allows for postal service orders to be handled online. By choosing to pay by EFT (Electronic Funds Transfer) you will not be charged when you place the order. Thus you can pay when you pickup your order less postage costs.
To arrange a time to collect that suits both parties. Email, text or call +61 467 006 529 or call (07) 3358 3716
If you booked and paid for your order online, but then decide to collect, we can cancel the courier service. You must call us as soon as possible and a refund for the post will be given.
Even though you paid online for postage, the service is not actually paid for till we book the courier. This gives you a window of opportunity to cancel the courier. Please call or email as soon as possible on (07) 3358 3716 or +61 467 006 529. Once the notification for the courier service has been received you need to notify us immediately to cancel the courier. Otherwise your parcel may be collected before you cancel. At this point in time it is pointless to cancel the courier. The courier usually comes before midday so you have till 9am on the day of collection to cancel. However it is best to do it the night before so we have plenty of notice to cancel the courier.
Overseas Orders
If you are from overseas you can now order directly from the website, or email us if you are interested in purchasing the Compot. Or fill in a the Custom Quote form.
Currently we are offering the same postage rate of $10.00 flat shipping that local customers now enjoy. Paying for your order is up to you but I think pay pal is the easiest option. They do the exchange rate for you. All you have to do is click the option “Pay in AUD” and they will do the rest. If you don’t have a Pay Pal account you can make a “One Off” credit card payment with them. Your order goes in the mail as soon as we receive payment. We then email you a tracking number that you can track on the Australia Post website.
Unforeseen issues
Any other postage issues outside of what is written in this list will be dealt with as they arise. We thank you kindly for supporting our business and hope you get as much enjoyment from the ECO-EZE Compot Composter or other products, as we do. Remember to call if you can’t work something out.
+61 467 006 529 – Victoria Brun
